Legal
Refund policy
Last updated 31 October 2026
Short version: 14 days to change your mind on the SWTM Academy or an indicator licence, no reason needed. Message us on Whop and we will refund you in full.
SWTM Academy
You have 14 days from your first purchase to request a refund on your Academy membership. You do not need to give a reason. Message us on Whop from the account you bought with. We will process the refund through Whop and your Academy access ends.
Indicator licences
You have 14 days from purchase to request a refund on any SWTM Levels licence, whether monthly or lifetime. You do not need to give a reason.
Message us on Whop with the address you bought with, or include your purchase reference. We will process the refund through Paddle and deactivate the licence. Refunds normally reach your account within five to ten working days, depending on your bank.
Why 14 days and not longer
Under EU consumer law you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery begins — and by completing checkout you agree to immediate access and acknowledge losing the automatic right of withdrawal.
We honour the full 14 days anyway. We would rather you were able to try it properly than keep money from someone it did not suit.
Subscriptions
Cancel at any time from the billing portal linked in your receipt. Cancelling stops future payments; your access continues to the end of the period you have already paid for.
We do not automatically refund part-used periods after the first 14 days. If something went wrong — a charge you did not expect, a failed cancellation — message us and we will look at it properly.
Mentorship membership
Membership is billed monthly and can be cancelled any time, ending at the close of the current period.
When we will not refund
- Requests more than 14 days after purchase, unless the product is faulty
- Removal from the community for a serious breach of the terms
- Trading losses. The indicator draws levels; it does not make trading decisions, and losses are not a product fault
If something is broken
If the software does not work on your system, tell us before asking for a refund — most problems are a settings issue and take minutes to fix. If we cannot get it working for you, you get your money back regardless of how long it has been.
Chargebacks
Please message us before raising a chargeback with your bank. A chargeback automatically and permanently deactivates the licence, and it is slower for you than simply asking us.
Contact
Message us on Whop.